Dispatcher

Dispatchers provide our customers with exceptional service and readily coordinate their needs with our Service Technicians. A high level of overall knowledge of the Company’s products and services also allow our Dispatchers to respond to customer inquiries and/or concerns, and expediently communicate that information to appropriate personnel.

Job Responsibilities:

  • Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
  • Maintaining service technicians’ regular and on-call schedules
  • Scheduling preventative and follow‐up appointments with customers
  • Maintaining and ensuring accuracy of customer database

Qualifications Needed:

  • Enjoy a schedule of Monday-Thursday from 5pm-12am working from home. All necessary equipment will be provided. (Training will be held initially during regular business hours in our office for 2-3 weeks)
  • Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently
  • Have a minimum of two (2) years related experience
  • Possess advanced communication and customer service skills
  • Be proficient in Microsoft Word and Excel
  • Have a geographical knowledge of our service area and/or map reading skills

All Dispatchers are expected to have a valid driver’s license with a clean driving record, the ability to pass a pre-employment drug screen, as well as undergo a thorough background check.

Some of the Benefits Include:

  • Medical / Dental / Vision plans
  • IRA with Company Match
  • Paid vacation and holiday time
  • Spiffs and monthly bonuses
  • Tool purchase program
  • Referral bonus program
  • Paid uniform program
  • Clean, reliable service vehicles
  • Opportunities for internal growth and advancement
  • Steady, reliable work flow
  • Most competitive pay scale

Find out why we are one of the most sought after HVAC Service Company’s in the area. You will be glad that you did!

Apply Today!

Please fill out the form below or email careers@onehourair.com with your name and contact information

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